While UX is not rocket science and that is where also the problem lies. It gets complicated when spoken in one breath 'UX/UI'. There is a lot of confusion between the terms Design/UI/UX/UX-design/UX-research for people outside the domain. Here is a short write-up on the state of the industry.
Read MoreIn an increasingly crowded and commoditised market, brands can only differentiate themselves on the basis of service. If you see the history of successful brands and products, very often you will find the incumbents' weakness often becomes the challenger brands' USP. Read on to know more about the interplay of micro-moments within a macro journey in defining the overall Customer Experience.
Read MoreThe Indian healthcare system has evolved significantly over the years, with the eradication of polio, reduction of infant mortality rate, and improvement in the overall delivery of medical services. While it is a fact that India has one of the lowest costs of healthcare services in the world, but good quality healthcare is still out of reach for the majority of the population.
Read MoreBlue Ocean strategy helps in defining the macro-direction of opportunities, but how do you identify and assess the various independent variables at play? Design Thinking provides the necessary logic for identification of the stakeholder needs and the necessary iterations for crafting a solution. From ‘empathy’ with users that Design Thinking hinges on, Blue Ocean Strategy helps shift the focus towards ‘non-users’ as well, to extract a winning proposition.
Read MoreOpportunity, which the Indian market and emerging markets in general offer, are far too lucrative to invest in optimizing the user experience. Success is all about speed, scale and surprise. Customer Experience in the classical sense, is dead. Long live customer.
Read MoreStories of positive change from a recent Agritech project.
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